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Most tenants ‘satisfied’ with landlords

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The majority of people living in the private rented sector say they are ‘satisfied’ with their current landlord, a report has found.

Research conducted by BDRC Continental found that 80% of people had no complaints about their landlord and described themselves as ‘satisfied’.

However, less than two-thirds described their monthly rental payment as good value for money, it added.

The survey, commissioned by Paragon Mortgages, found that 87% of people now see their rental property as ‘home’ rather than a short-term fix.

The survey found that the average renter will spend 12 years privately renting. Despite this, 5% of tenants said they had been refused a long-term tenancy agreement from their landlord.

In the long-term just 35% of people want to stay in the private rented sector. However, high property prices and lack of housing supply meant that 74% of people believe they will be forced to remain in the rental sector.

John Heron, managing director of Paragon Mortgages, said landlords were generally doing a good job, although housing market restraints were forcing wannabe homeowners to continue renting.

“This research provides a valuable insight into the sector. There are many surveys of landlords and many academic reports on the PRS,” he said. “There are, however, too few surveys that poll tenants directly on their experience of renting privately.

“This survey has identified high levels of tenant satisfaction and an appreciation of the good value that rented accommodation can offer across the country.

“It is more disappointing though to see that affordability constraints are impacting negatively on future choices in housing with less than a quarter of tenants expecting to buy their own home in due course.”

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